Community members will soon receive telephone calls relating to this year's Baw Baw Shire community satisfaction survey.
They survey will see a cross-section of residents contacted to collect community sentiments for the annual survey of municipalities across Victoria.
JWS Research, a third-party research company acting on behalf of Local Government Victoria, will interview a random sample of 400 adult residents and ask them about their satisfaction with services council provides in the following areas - overall performance; community consultation and engagement; lobbying on behalf of the community; decisions made in the interest of the community; condition of sealed local roads in your area; contact customer service; and, overall council direction.
Calls will take place periodically until mid-March next year and will inform the survey results which will be released later in 2026.
Mayor Danny Goss confirmed the legitimacy of the survey and encouraged residents to participate if contacted.
"It's important that we ask our community for feedback on different service areas so we gain insight on community sentiment, measure our performance, benchmark against other similar Councils and understand where we can improve," Cr Goss said.
"We use the survey results to better understand community needs, wants and expectations. It also helps us to shape important documents such as the Council Plan, Annual Budget and assists with serviced planning and delivery.
"As always, all data will be compiled over the next year, and a full report will be released back to the community. We encourage those called to participate in the survey, however any residents who feel uncomfortable can decline to participate."
Researchers will comply with the guidelines of the Australian Communications and Media Authority, which state that they can call between 8:30am to 8:30pm on weekdays and 9am to 5:30pm on weekends.
Results of the 2025 survey are expected to be released in August.
For more information, including a set of "Frequently Asked Questions" about the survey calls, visit council's website at Community Satisfaction Survey.