While cost of living pressures have eased for some, Baw Baw Food Relief said on a grassroots level "the vulnerable are still vulnerable" and the demand for food relief has not slowed down.
On average, 20 families walk through the door at Baw Baw Food Relief (BBFR) each day.
Community relations co-ordinator Mark Cleeman said some days, as many as 50 families could attend needing support.
"I was there for a couple of those days," Mr Cleeman said. "The queue through the door just didn't stop the whole day."
In the past 12 months, 2684 families accessed food relief at BBFR, nine per cent more than the previous year.
"That number equated to 4560 adults and 2825 children," Mr Cleeman said. "That was up nine per cent on last year. There's some real signs there that the challenges are not going away."
"I'd love to say that things are changing for the better, they are in some ways, but they're not in others. There's still a long way to go."
Mr Cleeman said despite a general feeling in the community that "things are getting better", people were still struggling.
"From where we're sitting, we're seeing that from sort of middle to upper income, but not at the bottom end, the vulnerable are still vulnerable," he said.
"We're not seeing any tapering off because of all this chatter about the cost-of-living crisis is being eased. We're certainly not seeing that at the grassroots level, the vulnerable level. It's still really tough out there."
Mr Cleeman said BBFR had seen an increase in young people aged in their late teens to early 20s accessing the service.
"We are seeing some younger demographic coming in and that's scary," he said.
"They talk in the media all the time about the 'bank of mum and dad.' When the bank of mum and dad doesn't exist, those kids are struggling to get a roof over their heads. They're just struggling to make ends meet full stop."
Located in Pearse St, Warragul and run by volunteers, BBFR provides food aid and support for families and individuals living in Baw Baw Shire.
For a $10 donation, recipients can access a variety of food items and personal goods like hygiene items. Designed to reduce any feelings of stigma, the food relief centre is laid out like a regular supermarket, with shelves full of goods, large standing freezers and a fresh produce section.
The centre is open Monday to Friday between 10am and 1:45pm.
For people facing homelessness, BBFR offer an outreach program.
"We have tents, blankets, toiletries, even in some cases we have small cookers with butane cans, because often if someone is homeless, they haven't anything to cook on," Mr Cleeman said.
BBFR also operate an op-shop on site. All funds generated through the op-shop are used to help purchase food.
To access BBFR support, Mr Cleeman said people just needed to walk in the front door and ask for help - but it was a step that required courage.
"We've had people pull up in the car park out the front, sit there and then turn around and leave because they can't bring themselves to ask for help," he said.
"One of the things we're trying to promote a lot is that if you need help, ask for it. We're there to help, we want to help, we'll do everything we can do to help."